PlatiniumHost Refund Policy
At PlatiniumHost, customer satisfaction is our priority. We understand that choosing the right hosting provider is an important decision, and for this reason, we offer a 30-Day Money-Back Guarantee on most of our hosting services. This policy allows you to try our services risk-free, ensuring that PlatiniumHost is the perfect solution for your needs. If for any reason you are not completely satisfied within the first 30 days of your initial purchase, you can request a full refund for eligible services.
Which services are covered by the 30-day guarantee?
Our 30-day refund policy applies to the following hosting services, provided that the established conditions are met:
- Shared Hosting: Including plans such as Basic, Professional, and Business.
- Reseller Hosting: All reseller plans.
- Virtual Private Servers (VPS Hosting): Applicable to the base VPS fee, excluding additional software licenses, control panels like cPanel or Plesk, and any custom configurations.
These services are the core of our offering, and we are confident that they will provide you with the performance and reliability you expect from PlatiniumHost.
Services NOT covered by the guarantee
It is important to note that not all products and services offered by PlatiniumHost are eligible for a refund under this guarantee. The following items are considered non-refundable:
- Domain Registrations and Renewals: Once a domain has been registered or renewed, the charge is non-refundable. Domains are registered with third parties and cannot be canceled or returned.
- SSL Certificates: SSL certificates, once issued, are non-refundable.
- Software Licenses: This includes licenses for control panels such as cPanel, Plesk, LiteSpeed, or any other third-party software acquired through PlatiniumHost.
- Dedicated Servers: Due to the customized nature and associated costs, dedicated servers are non-refundable.
- Dedicated IP Addresses: Additional IP addresses are non-refundable.
- Setup or Installation Fees: Any initial setup fee (if applicable) is non-refundable.
- Migration Services: Fees for data or website migration services.
- Account Credits: Funds added to your account balance are non-refundable.
- Additional Services: Any other service or add-on that is not a primary hosting plan.
Conditions for requesting a refund
For your refund request to be processed successfully, you must meet the following conditions:
- The request must be made within 30 calendar days following the initial purchase date of the eligible service.
- The guarantee applies only to the first purchase of a hosting service from PlatiniumHost by a new customer. It does not apply to renewals, upgrades, downgrades, or additional purchases of the same type of service by existing customers.
- The customer must not have violated PlatiniumHost's Terms of Service (TOS) or Acceptable Use Policy (AUP). Any violation will void the right to a refund.
- The refund will be applied to the original payment method. If the original payment method is unavailable or is a non-refundable form of payment (such as cryptocurrencies or direct bank transfers in some cases), the refund will be issued as credit to the PlatiniumHost account.
- Service cancellation must be managed through the client area before requesting the refund.
How to request a refund?
Requesting a refund at PlatiniumHost is a simple process. Follow these